I immediately called both Jay and Richard and I was told to not worry about it, they would get it fixed. *MSRP: $10,299 Our Price: $6,499 Manufacturer's Instant Rebate: -$500 Final Price: $5,999 He promised a refund, lied & erased all the text & email between us. Aqua Premium 300 2-Person 20 Jet Hot Tub Coming from the leading spa manufacturer, Aquarest Spas, this bathtub is the best hot tub for the money. You would think that was good right? Now that you know what you must consider when looking for the best hot tub for your home, you can start your search for that perfect product for your home. Read More. In summary, I paid in full for my spa in early May and as of mid-November my spa is still broken, I haven't received any refund, I have no idea when my missing items will arrive and I also have no idea when my replacement parts will arrive. Have inquired several times with a generic response "We are waiting on pumps that come from Japan". However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Residential Pools. Grow your business. I stated I wanted to appeal to whoever was the owner or manager and he stated he would send my complaint to him directly. Got Aqua terra Adrian 1 year ago for 1999.00 with the 1000.00 mark down from Costco on Black Friday and it been the best purchase I’ve made. Easy, done. If there was a no star option I would put that. BBB Business Profiles generally cover a three-year reporting period. Doug came out, determined it was a faulty GFI and not the tub at all. WHAT A MISTAKE! For less than the cost of a H, This profile is powered by Birdeye. The next day I received a call from the nutty women in Rhode Island who stated that they were in fact going to charge me for the 25% restocking fee and that was indicated on my receipt. So I called customer service and tried to cancel my order. The wrapping was in good shape so I signed for delivery and we started moving the spa into place. Check out what 126 people have written so far, and share your own experience. A few days later I received an email back from them indicating they could not return without an authorization from them. This has been the absolute worst purchasing experience in my life. ... Doug and Aqua Spa is a fantastic company to do business with. Customer Reviews are not used in the calculation of BBB Rating, Location of This Business3410 100Th St, Urbandale, IA 50322, Need to file a complaint? I never heard from him again. We chose back yard delivery. How We Got Started. It has now been 2 more weeks, despite Mr. Elmore’s promise, no hot tub and no contact from Aqua Living. COVID-19 Health & Safety Policies. Produkt registrieren Bedienungsanleitung Wartung Garantie Händler Testgeräte . Aqua Living Factory Outlets sells 110v, 220v, and swim spas at wholesale prices. Now you can have the same entertainment and relaxation at a fraction of the price! He wanted to know why and I explained that I had had a long conversation with people in this office several weeks before and it at this point in time it seem to be going around in circles. I did not remember that at all and went to find it and in fact there was no indication of any penalty what so ever win the hoittub.com receipt which was thew only one I had received. We delivery right to your home your choice of front or backyard delivery. Reviews from Aqua Spas employees about Aqua Spas culture, salaries, benefits, work-life balance, management, job security, and more. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. AquaRest Spas Premium 300 Hot Tub with Stainless Steel Heater When we spoke back then he complained to me that he was managing a lot of stores and had over 700 customers he was trying to work with. Dominate search results. One of the best Hot Tub & Pool, Home Services business at 537 Morse Ave, Schaumburg IL, 60193. The sales person Austen Heath gave the worst customer service I have ever received. aqua living GmbH & Co. KG Gartenkamp 211 49492 Westerkappeln Deutschland Telefon: +49 5404 9180-0 E-Mail: Service. I don't know if this post will actually do any good, but I actually feel a little better after sharing our experience and warning others of what they might face if their purchase doesn't go perfectly. silent auction.....spa service and repairs. Purchasing a spa from this company was single handily one of the worst consumer experiences I have ever had. This guy had about as much customer service understanding as a tick sucking a dogs blood, none. They then confirmed receipt and that they would be shipping me all new panels and working to find a service company to come fix the speaker, acrylic and mount the new side panels. I had to speak with a regional sales guy, Richard Moody, and he offered to give me additional filters and a chemical set along with giving me an additional year of warranty instead of refunding me the overage they charged. recommend go to your spa store. Re: Curious about LPI / Aqua Living / Dr Wellness « Reply #3 on: December 04, 2018, 11:32:17 pm » I know of a few dealers that sold Catalina swim spas before they were sold to LPI, and have since stopped selling Catalina because of leaks and other frequent quality control issues. Wow, what a great customer service response. On multiple occasions, we were told that the hot tub was in transit. Mr. Elmore did not explain why the hot tub had not yet even been built when we had been seeking delivery for months, and had been repeatedly promised that it was in transit. DH Outdoor Living Group and Aqualuxe Pools designs and builds luxury custom in-ground swimming pools, outdoor kitchens, pergolas and patios. Once the spa leaves their facility they throw up their hands and point you to this overwhelmed company that can't keep up with the repairs. BBB remains operational and focused on serving our business community. 729699). He was quick and efficent with his job. I have no tub & an out $2671.00. The next call I got was from some dummy in florida who said he didn’t know what was going on and that the woman in the office was on vacation and he had received a phone call from the shipping agent stating that I was returning the spa. He then said yes, "since you're on the phone with me right now you are all that matters". I’m my case that would have meant sacrificing over $1000.00. Designed with durability in mind, this unit is made with a thermal plastic material that can withstand different weather conditions without peeling, rotting or fading. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. 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